About Clinic Answering Service
Built by an EHR team
Clinic Answering Service started inside an EHR company, so booking, eligibility and PHI handling were the first things we built for US clinics, not the last.
Who serves US practices, and from where?
A small product, support and engineering team in Coimbatore, India. Sales and support run Monday to Friday, 9 am to 5 pm US Eastern Time (ET) by email and phone; email gets a reply within one US business day. Urgent incidents outside those hours are acknowledged within 4 hours. Production PHI for US practices is hosted in an AWS US region; our staff reach it only through the logged application to resolve your support requests. Ask for escalation in any message and it reaches the Radiatus management team the same day.
What is live today?
As of October 2026: the AI call flow, booking into the built-in schedule, SMS confirmations and intake, waitlist, revenue ledger, the PHI access log and the REST API are built and run in every workspace. EHR write-back (OpenEMR first, then athenahealth, eClinicalWorks and Open Dental) and the eligibility clearinghouse run in sandbox mode with test data and are planned for production. Phone numbers and SMS are provisioned per account on the voice gateway. The integrations page is the public status list.
Why is it called Clinic Answering Service?
It says exactly what we do: answer every call a clinic gets, around the clock, and turn it into a booked visit instead of a voicemail. A clinic answering service used to mean a room of operators reading from a script and faxing messages in the morning. We kept the name and changed what happens on the call.
Who is Clinic Answering Service for?
Independent and group practices in the United States: dental offices, primary care and specialty medical practices, physical therapy clinics and behavioral health practices, from one provider to ten locations. It fits best where the front desk is stretched and the phone rings after hours. Practices on OpenEMR, athenahealth, eClinicalWorks or Open Dental should check the integrations page, because write-back to those systems is still sandbox today.
How is it different from a human answering service?
Human services such as Ruby or Smith.ai put a live agent on the line who takes a message or transfers the call. Clinic Answering Service answers instantly, books the appointment, checks insurance with an X12 270/271 request and texts the confirmation, for a flat $149 to $699 a month. When a person is needed, your own staff take a warm transfer.
What do we believe?
A practice should see the value of its phone line in dollars, not call counts. Every Clinic Answering Service call is tied to the visit it booked and the fee that visit is worth. We also believe patients deserve honesty: the assistant always says it is a virtual assistant, and a person is one word away.
What we will not do
We do not give medical advice, approve refills, use patient data to train public AI models or sell a BAA as an enterprise upsell. Clinical questions go to your clinicians, emergencies are told to call 911, and crisis calls in behavioral health go to a clinician or the 988 Suicide and Crisis Lifeline.
Who builds it
Clinic Answering Service is built by Radiatus in Coimbatore, Tamil Nadu. Radiatus, part of the AvanceZone group, implements and hosts OpenEMR and HL7/FHIR integrations for US clinics. Clinic Answering Service is its newest product and a separate US-focused launch. The whole team works from Coimbatore, Tamil Nadu, India; there is no US office. We cover US practices Monday to Friday, 9 am to 5 pm US Eastern Time (ET), which is evening and night in India, by email (info@radiatus.com) and phone (+91-9585160363).