Contact
Get a demo line, or talk to the team
Tell us your specialty and EHR. Our promise: a person replies by email within one US business day with a walkthrough time, the BAA and sub-processor list, and the honest status of your EHR integration. A demo phone number for your specialty follows once telephony is provisioned for you, and we give you that date in the first reply.
- Reply from a person within one US business day
- Sales and support: info@radiatus.com · +91-9585160363 (India; from the US dial 011 91 95851 60363, international rates apply; WhatsApp works too)
- Hours: Monday to Friday, 9 am to 5 pm US Eastern Time (ET); urgent incidents acknowledged within 4 hours at any time
- Team based in Coimbatore, Tamil Nadu, India; production PHI hosted in an AWS US region
- BAA sent for signature before any patient data is touched
- 14-day free trial workspace, no card required, sample data only
- $0 setup for existing Radiatus EMR clients
Before you write, you may find answers on our Clinic Answering Service pricing page, the full feature list, our security and compliance page or in the guides.
Email info@radiatus.com
Phone +91-9585160363
Office Radiatus HQ, Gandhipuram, Coimbatore 641012, India · serving US practices in all 50 states
Frequently asked questions
What happens after I ask for a demo line?
A person replies by email within one US business day with three things: a time for a live walkthrough (screen share, US Eastern hours), the BAA and sub-processor list, and the honest status of your EHR integration. A demo phone number with a greeting for your specialty follows once telephony is provisioned for your account; we will tell you the date in that first email.
What should I have ready for the demo?
Your specialty, your EHR or calendar, your office hours and two or three common appointment types. With those, Clinic Answering Service configures a realistic greeting, booking flow and escalation rule for your demo line, without any patient data.
When is your team available?
The team is in Coimbatore, India and covers Monday to Friday, 9 am to 5 pm US Eastern Time (ET), which is evening and night in India. Email info@radiatus.com or call +91-9585160363 (from the US dial 011 91 95851 60363; international rates apply, or use WhatsApp at the same number). Email gets a reply within one US business day. Practice and Group customers also get phone support.
What if something urgent happens outside support hours?
Email info@radiatus.com with URGENT in the subject and call or WhatsApp +91-9585160363. Outages and suspected security incidents are acknowledged within 4 hours at any time, and within 1 hour during support hours. If a reply is not fast enough, ask for escalation in any message and it goes to the Radiatus management team the same day.